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Frequently Asked Questions

These are the real objections and questions that come up in discovery calls. Answering them on the page shortens the time to a decision and signals that BEATS is transparent.

FAQ's

Will Kim be my EA?
Kim leads the calibration personally and remains involved throughout the Foundation. For ongoing Continuity engagements, Kim oversees a trained BEATS EA who handles day-to-day execution. Kim is not the person sitting in your inbox every day — she is the person responsible for the person who is. That distinction is important. BEATS is not a one-person operation dressed as a firm.
Yes. BEATS operates from the Philippines and aligns to the client’s timezone. Full availability, responsiveness, and overlap are not optional — they are standard. If a timezone creates an operational challenge, that is identified and resolved before the engagement begins.

Because BEATS does not provide assistants. It installs systems. The difference is that a capable person in an unclear system produces inconsistent results — and that is what most previous EA experiences were. BEATS starts by designing the architecture first, then deploying trained personnel into it. The result is execution that does not depend on the assistant’s personal judgement to fill in the gaps.

BEATS can transition EAs if needed. The account documentation — your Executive Operating Profile, calibration notes, and system rules — travels with the account, not the individual. A new EA can be operational using those documents without you having to re-onboard from scratch. Kim handles the transition.

Probably not. BEATS is built around the principle that what reaches you should be filtered — not everything, all the time. An executive who needs to be copied on everything is an executive who is still the operational bottleneck. If that changes, the conversation is worth having. If it does not change, BEATS is not the right fit.

No. A Foundation is three months because that is how long it takes to install, stabilise, and deliver a system that actually changes how you operate. One month is enough time to introduce an EA and write a few rules — not enough time to produce the outcome BEATS is designed to deliver. The commitment is three months. That is the minimum for the work to be done properly.
BEATS revokes all access to client platforms within five business days of the engagement ending. A Knowledge Transfer Package — containing all documented systems, current task status, and account records — is delivered to the client within fifteen business days. Everything built during the engagement belongs to the client.
BEATS conducts formal check-ins at Day 30, Day 60, and Day 90 specifically to catch and correct gaps before they become failures. If something is not working, Kim will tell you — before you have to. If there is a persistent service failure that BEATS is responsible for, the response is a service credit against future fees and a corrective action plan, not a refund.
Yes. BEATS operates under a mutual Non-Disclosure Agreement that is signed before any work begins. The calibration data, your Executive Operating Profile, and all communications handled on your behalf are treated as confidential and are not shared with any third party.
Onboarding begins within seven business days of the signed agreement and first payment. The SYSTEM 0 calibration sessions begin in Week 1. The first execution systems are live by Week 2.